Cancellation and Refunds

At Cerebrum, customer satisfaction is a top priority. While we strive to ensure all digital products are delivered as expected, we understand that issues may arise. Below are our cancellation and refund policies.

1. Cancellation of Services

You can cancel your subscription at any time through your account settings. Upon cancellation, you will retain access to the services until the end of the current billing cycle, but no further charges will be applied.

2. Refund Policy

Refunds are offered under the following conditions:

Non-Delivery of Content: If you have purchased a product and are unable to access it, please contact us within 2 days to request a refund.
Technical Issues: If the digital content is defective, such as corrupted files or access failure that cannot be resolved, you may request a refund within 3 days of purchase.

3. Non-Refundable Items

Once the digital product has been downloaded or accessed, it is considered consumed, and no refund will be provided. Subscription fees for previously used services are non-refundable.

4. How to Request a Refund

To request a refund, please email us at help@cerebrumpgprep.co.in with your order details and the reason for the refund request. We will review your case and process the refund within 5-10 business days.

5. Refund Methods

Refunds will be credited to the original payment method. If this is not possible, alternate arrangements will be made.