Cerebrum

Cerebrum App Support: Contact Us

Cerebrum App Support:

“Welcome to Cerebrum App Support. For inquiries about subscriptions, technical issues, or account management, please fill out the form below or contact us via the provided details.”


“For subscription issues, please include your transaction ID and registered email in your message for faster resolution.”

We’re here to help! If you have any questions, feedback, or need support, please don’t hesitate to get in touch with us.

Have any Questions? Contact us Now

We strive to respond to all inquiries within 24 hours during business days.

Email us to permanently delete your account. Your request will be processed within 3 to 5 working days, and all subscriptions will be canceled.

Note: No queries will be entertained regarding the transfer of subscriptions to another email account.

Cerebrum App – Frequently Asked Questions

1.What type of content is available in the Cerebrum App?

The Cerebrum App provides a variety of resources to help you prepare effectively:

  1. Practice QBank: A comprehensive question bank for practice with explanations and solutions.
  2. Test Series: Structured mock tests to evaluate your performance and improve exam readiness.
  3. Notes: Concise and well-organized study notes for quick revision.
  4. Flashcards: Key concepts and important topics summarized in flashcard format for easy recall.
  5. Question & Flashcard Bookmarking: Bookmark important questions or flashcards for review later.

These resources are designed to enhance learning, improve retention, and boost confidence for exams.

2. On how many devices can I use the app?

There are no restrictions on the number of devices you can use.
You can access your Cerebrum App subscription on any number of devices using the same registered email account.

If you face issues logging in on multiple devices, please contact support at help@cerebrumpgprep.co.in.

3. How do I activate my subscription?

To activate your subscription:

  • Ensure you have completed the payment process.
  • Go back & open paid contents.
  • If the subscription does not activate, please contact us with your payment transaction ID and email at: help@cerebrumpgprep.co.in.

4. What should I do if my payment is deducted but the subscription isn’t activated?

If your payment is deducted but your subscription is not active:

  • Submit your details through the form on our Contact Us page.
  • Provide your transaction ID, registered email, and the payment date.
  • Alternatively, reach us at:

We will verify and resolve your issue within 24-48 hours.

5. How do I check my subscription status?

To check your subscription details:

  1. Open the Cerebrum App.
  2. Tap on the Profile Icon in the top-right corner.
  3. Your subscription details, including the plan name and expiry date, will appear on this screen.

If you encounter any issues or the details do not show correctly, please contact support at help@cerebrumpgprep.co.in.

6. Can I transfer my subscription to another email?

No, subscriptions are non-transferable to another email account. If you face issues with your existing account, please contact support.

7. How do I get updates about new test series and courses?

To stay updated:

  • Enable notifications for “Cerebrum” app from your Smartphone.
  • Follow our Telegram channel for live updates: https://t.me/helpupsccms.

8. How do I reattempt a test series or review my answers?

  • Go to the Test Series section in the app.
  • After completing a test, you will see options:
    • Review Answers: See correct answers and explanations.
    • Reattempt Test: Retake the test to improve your performance.

9. What should I do if I experience app crashes or bugs?

If the app crashes:

  1. Ensure your app is updated to the latest version.
  2. Restart your phone and relaunch the app.
  3. If the issue persists, contact us with the following details:
    • App version
    • Device model and operating system
    • Description of the issue

Send your report to help@cerebrumpgprep.co.in.

10. How can I contact support for other inquiries?

You can reach us through the following channels:

We are available Monday to Friday, 9:00 AM – 6:00 PM.

Download "Cerebrum" app from APP Stores.

Download for AndroidDownload for iOS

You cannot copy content of this page